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Account Closure

Account closure processing with balance disposition

Complexity: Simple | Duration: 5-15m | Category: Industry/Financial Services

Tags: closure account banking offboarding

Workflow Diagram​

Steps​

Step 1: Verify identity​

Agent: banking

specialist - Confirm customer

Step 2: Check obligations​

Agent: banking

specialist - Review outstanding items

Step 3: Resolve balances​

Agent: banking

specialist - Transfer or disburse funds

Step 4: Close products​

Agent: banking

specialist - Terminate account

Step 5: Issue confirmation​

Agent: notification

specialist - Send closure letter

Step 6: Archive records​

Agent: compliance

auditor - Retain per requirements

Usage​

To execute this workflow:

/workflow industry/financial-services/account-closure.workflow

See other workflows in this category for related automation patterns.